Not even a timing difference with regard to how long the great-purple-beast remains displayed. Let me know if it works for you. I did not have this problem on my Roku 4 that I was using previous to upgrading to the Ultra. As I said the Ultra has excessive sensitivity to some things and it seem that cabling is one of the things that it is sensitive to. High-bandwidth Digital Content Protection is similar to a copyright that protects digital media content from being copied by unauthorized personnel. Instead of trying to fix itself when minor problems occur, like the digital equivalent of static, it assumes that you are using a device that's designed for pirating i.
Sometimes when I restart my Roku it still refuses not to work. This failure in streaming the videos is due to the compliance issues. You can go onto their forums see that for yourself from their earliest models. It's a copyright protection scheme forced on electronics manufacturers by the media companies. Any more permanent fixes or is this just a known issue? What seemed to help me so far was switching to a different hdmi cable - I had an old one on hand which I bought a long time ago; there is no name on it, but it worked better.
Before we get down to troubleshoot this issue, let us first learn what this is and why it is so important. It will boggle your mind, so there is no other streaming device that is even closer to Roku. Clearly this is a handshake issue with Roku and I presume it has not been solved by the number of people having this issue. The fire stick will work with Roku plugged in, but not vice versa. Did you find it helpful? Not sure what triggers it. Your will need time to reconnect to your home network before you will be able to access Netflix. I bought our Ultra yesterday and it installed just fine.
This not just enhances the viewing experience but also prevents piracy. Because everyone keeps talking about cables, I bought 2 more to try. There are going back to March 2013. I can't even watch a show. The Ultra has flaws and one of the flaws seems to excessive sensitivity to cables and the connections. This has been behavior that I've seen a few times before, but only just now tried to reproduce. Don't expect an immediate fix.
The only thing I use my tv for is the roku. I always thought that all hdmi cables were the same since most reviewers on the web says that it is all 1's and 0's so the cable does not matter so I bought a cheap Vizeo cable at Walmart. Seeing the same problem here only after the 7. With the Roku that isn't possible, though. Netflix and everybody else seem to recognize that I have a 4k device. Furthermore you can call us at our toll free number 1800-922-2038 for easy fixture and we will fix this hdcp unauthorized content disabled error for you. I can watch 4K videos on Netflix fine.
Is it the Roku or our Samsung tvs, as we all seem to have the same model? Once the error occurs, all attempts at video playback in any other Roku channel produces the same results. Thanks in Advance I bought a Premiere+ and was having the same issues as described above. I've seen this problem maybe twice since I bought my Premiere+ and saw it many times on my Roku 3 over the 4 years since I bought it, though only occasionally. If you need any help regarding your Roku device contact our Roku customer support team. Before that I never saw this problem. I might try some new cables next time with better construction and probably switch to a shorter length I am using a 6' right now to see if this reduces the black screen glitches and hdcp error occurance.
So what I think might be happening is that the new 4K information is much more difficult to transmit through the hdmi cable and there are instances where if the cable is poorly constructed it my cause a loss or error of information being sent, causing the hdcp error to occur. Those are the main channels we use. I am returning my Roku Ultra today. Putting the old cable back in place caused the problem to come back using a different cable again and the audio works again. Well, all seemed to work well. Switched auto-framerate back to disabled and haven't had the issue since. I tried about everything I could think of and finally replaced the cable and the sound started playing again.
Several sets of them, in fact. So, somehow, a cable was causing no audio on just one show. I get this error all of the time. The Roku agent recommended that I send in my Ultra box for a replacement. It is way too short and does not fit tight enough. Now I've run into the error twice.
I have exactly the same symptoms at 1080P. Have you had this issue? One device isn't recognizing the credentials of the other. Just in case any Roku lurkers are paying attention I might have another clue regarding what's going on. Eventually they sent me a new box. I have to say that using my 4 I had little trouble, but the Ultra had all sort of issues.
When I asked whether or not Roku was working on a solution towards this known issue, I was told by the agent that he was unaware since his team is separate from the device support team. But, there are a few error codes in Roku that you will have to troubleshoot to keep enjoying the Roku experience. Had to restart nearly every other day. Needless to say, it is being replace this weekend. But I'll stop ranting about it or I'll go on forever. Takes about 20 seconds more. I've always hated the technology, personally.